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English
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FAQ

If you can't find what your looking for, head over to our contact page.

Our shipping fees are fixed, so regardless of what you order, you will pay 13.9 USD per order. We ship via FedEx Priority, which takes 2-3 days after dispatch. 

We ship worldwide via FedEx priority. Please check their territory list here

To update your shipping address, simply login into your account and update your information by clicking edit on the shipping information tab. The change will be reflected immediately.

If you have placed an order with the incorrect shipping address, please contact us immediately and we will try our best to amend it. If the order has already been dispatched, sadly we cannot change it.

You will be sent a tracking number via email once your order has reached FedEx. 

You can also track it directly from your account.

If an item arrives damaged or is missing from your order, please contact our customer support team and we’d be happy to resolve your issue.

We would need a photo of the damaged item with your submission to process your request. The validity of a damaged item will be at the discretion of the support agent.

Any damages to the boxes or the packaging of a product will not qualify for replacement if the product itself is undamaged.

Due to inventory changes, any issues must be reported within 7 days of receiving your order. Replacement items will be shipped out in the next shipment once confirmed by the support agent. If we do not have the missing item in stock, credit will be applied to your account instead.

This, unfortunately, can happen when an address is incomplete or has been erroneously input on the buyer’s side. If the order has been sent back to us due to a mailing mistake on the customer’s end, we will ask you to pay for the reshipping cost.

We also cannot reship a box if we do not receive it back. However, if a mistake has occurred on our end, we will accommodate it to ensure you receive a new order without any further costs.

We do offer promotional boxes for review, but they are limited to a certain number monthly. Please check our affiliate page for more detais.

If you are interested in sharing our brand’s products with the world, please contact support. Please include the name of your blog, monthly statistics, and other information that could help us make a decision. Please make sure you meet the following requirements:

- Your site or channel is related to Korean culture or beauty.

- Your site or channel is established and has consistent views online (unfortunately we cannot work with brand new accounts).

- You are able to verify that you are the owner of the site or channel, either by email from a certifiable email address or messaging directly from your twitter, Facebook or YouTube account.

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